The CMS 6 AI chatbot module.
More than just answers - real insights.
More than a chatbot.
Service that understands - in real time.
Imagine if you could not only advise your customers around the clock, but also understand what they really need. The CMS 6 chatbot module combines excellent digital customer service with unique analysis functions: It answers enquiries reliably and based on context - and provides you with deep insights into the wishes, needs and recurring concerns of your target group. This turns every chat into an opportunity: for better service, for targeted communication - and for an understanding that goes far beyond classic web statistics.
A chat tailored to your needs.
AI, hybrid or human - anything is possible.
Our comprehensive chatbot module supports you individually: decide flexibly whether chats are managed entirely by intelligent AI, whether a hybrid solution with AI support and human agents is used or whether you want to rely entirely on your employees.
Knowledge that continues to grow.
Your chatbot is constantly evolving and learning. This is based on your website content, internal databases, external data sources and existing documents and files. You have control over what information your chatbot should process and query, enabling it to formulate highly accurate responses that are precisely tailored to the needs and requirements of your organisation.
This knowledge base ensures that the chatbot provides up-to-date information and answers specific questions from your customers in the best possible way. This improves the user experience and promotes efficiency in customer communication. The adaptability of the chatbot to your specifications ensures that it always provides relevant and useful information in the context of your company.
LLM meets rules.
Benefit from the outstanding performance of state-of-the-art Large Language Models (LLM) in combination with rule-based queries and customised database queries. This ingenious synergy achieves an exceptionally high level of accuracy, making it possible to generate individualised and context-appropriate answers - at any time and in any situation. This combination ensures that your customers not only receive precise information, but also customised solutions. The result is dialogues that impress - and a service experience that creates real added value.
Knowledge that continues to grow.
Your chatbot is constantly evolving and learning. This is based on your website content, internal databases, external data sources and existing documents and files. You have control over what information your chatbot should process and query, enabling it to formulate highly accurate responses that are precisely tailored to the needs and requirements of your organisation.
This knowledge base ensures that the chatbot provides up-to-date information and answers specific questions from your customers in the best possible way. This improves the user experience and promotes efficiency in customer communication. The adaptability of the chatbot to your specifications ensures that it always provides relevant and useful information in the context of your company.
LLM meets rules.
Benefit from the outstanding performance of state-of-the-art Large Language Models (LLM) in combination with rule-based queries and customised database queries. This ingenious synergy achieves an exceptionally high level of accuracy, making it possible to generate individualised and context-appropriate answers - at any time and in any situation. This combination ensures that your customers not only receive precise information, but also customised solutions. The result is dialogues that impress - and a service experience that creates real added value.
Know what your customers really think. Unique insights through smart analyses.
Our AI-driven analysis tools provide you with deep, unrivalled insights into your customers' wishes, questions and problems. You find out what your users are really looking for - in detail and precisely. Thanks to comprehensive conversation analyses and a clear analysis of the exchange of messages, you receive insights that help you to optimise your offers, marketing measures and customer communication in a targeted manner.
SHMF focusses on intelligent communication. The chatbot "Wolltraut" is the star.
For the Schleswig-Holstein Music Festival (SHMF), the AI chatbot "Wolltraut" was integrated into the official website www.shmf.de. The chatbot answers user enquiries automatically, quickly and in a customer-orientated way. Visitors receive support with concert recommendations, ticket information and questions about travelling to the festival.
Users rated the interactions with Wolltraut positively. The intelligent chatbot improves customer service, increases the quality of dialogue and takes the pressure off the team. The festival also offers valuable insights into the interests and information needs of its guests - a clear added value for festival communication.
So natural, so flexible, so efficient.
The CMS 6 AI chatbot offers more than just answers - it understands, speaks and learns. Thanks to optional speech recognition and voice output, real, human-like dialogues are created that intuitively pick up customers. Customised rule sets enable targeted control of every interaction - from automated responses to smart action buttons. And with the integrated AI autofill function, lead generation is child's play: data is intelligently recognised, supplemented and securely stored. A chatbot that takes communication to a new level.
Natural dialogues through speech.
Speech recognition and voice output for lively communication.
Your chatbot can optionally be operated via voice input and also responds via voice output if desired. This creates authentic and natural conversations with your customers, just as if they were talking to a real person.
Rules that are truly intelligent.
Intelligent control for customised interactions.
Thanks to customised rule sets - AI, keyword and inactivity rules - you can enrich chats with automated and dynamic responses. Use configurable action buttons that guide your conversation participants actively and intuitively through the chat.
Capturing leads has never been easier.
AI autofill for maximum efficiency.
Our customisable lead form supports your lead generation effectively and intuitively. The AI autofill function analyses chat histories at the touch of a button, automatically adds the required data and stores it directly in your database in encrypted form. Fast, secure and error-free.
Optimisation in real time.
Powerful statistics and AI analyses.
With our detailed chatbot statistics module, you not only receive intelligent AI analyses, but also comprehensive classic evaluations of your chat activities. These include chat duration, number of messages, conversation ratings and the use of AI text and voice functions. In addition, the system automatically creates summaries and evaluations that you can use to precisely analyse and optimise your chat processes. This allows you to continuously develop your chatbot - data-based, efficient and sustainable.
Live chat included.
Always close to the customer - and back to AI.
Our integrated live chat module allows you to get involved personally at any time when human expertise is required. The switch between automated AI communication and personal dialogue is seamless - uncomplicated and efficient.
Several advisors can be active in a chat at the same time and provide joint support - ideal for complex issues or team-based support. Input can be made either via keyboard or voice input (speech-to-text). And with the integrated AI optimisation function, answers can be automatically improved before being sent - for even more precise, professional communication in real time.
Made for every industry.
Whether public sector, e-commerce, education or industry - the CMS 6 chatbot module adapts exactly to the requirements of your industry. It answers questions, automates processes and creates better service experiences - quickly, reliably and individually.
Our service for your successful chatbot implementation
Complete support - from the initial idea to continuous optimisation.
To ensure that your chatbot not only works, but also inspires, we support you with a comprehensive service package for planning, implementation and further development.
Bot building service
We work with you to analyse the desired application purposes and develop the entire chat flow based on this - including user guidance, rule design and response logic. This also includes the design of a customised chatbot avatar (including naming and look).
We create an initial knowledge base based on your content (CMS pages, PDFs, FAQs, etc.), set up the chatbot technically in CMS 6 and integrate the desired language model. We create the chat window in your corporate design and integrate functions such as lead capture, redirects or CTA buttons. After comprehensive tests and usability checks, you will receive a ready-to-use, editorially maintainable chatbot - seamlessly and barrier-free embedded in your website.
Onboarding session for your team
In a compact remote training session, we introduce your editorial team to the operation in a practical way. We show all the functions in CMS 6, explain knowledge maintenance and rule design and provide best practices for effective use. After onboarding, your editors and administrators will be able to manage the chatbot independently.
Optional bot maintenance service
We offer a monthly maintenance service for continuous optimisation. This includes quality assurance, analysing user interactions including recommendations for action as well as ongoing maintenance and expansion of the knowledge base. If necessary, we adapt rules and response logic. In addition, you receive monthly reports with profiling analyses and, on request, review meetings for a more in-depth interpretation of the results.
Optional AI model utilisation
Powerful language models such as ChatGPT, Claude, Google Gemini or Mistral can be integrated via our system - depending on requirements, tested suitability and agreement. The monthly consumption of AI tokens can be flexibly limited in CMS 6. Alternatively, you have the option of storing your own API for a model of your choice free of charge. This allows you to remain independent in your selection and retain full control over your AI infrastructure.